TERMS AND CONDITIONS

Please read this page carefully before making your reservation. If you have any questions regarding the terms and conditions, please send an email to our customer service at amministrazione@trapanitransferservice.it

Terms and conditions

Booking Procedures

1.1. Advance Notice

Services must be booked with a minimum of 24 hours’ notice. For requests received without adequate notice, our company may not guarantee acceptance. However, we will attempt, subject to our availability, to fulfill the request received.

1.2. Booking Acceptance

When booking, it is mandatory to provide the following information:

Number of passengers and number of luggage items (please read Point 6, Conditions for Transport, carefully);
Date and time of appointment with the customer (time, origin, and flight/ship/train number in the case of airport/port/railway arrival
Pick-up address;
Destination address;
Name, surname, and mobile phone number of the customer or transported passenger;

Once the request is received within the timeframes specified in point 1.1, we will send a confirmation with details of the assigned driver, vehicle type, and meeting point.

The customer is required to provide data with the utmost accuracy. Our company will not be liable in any way in case of incorrect data provided by the customer. The data provided will be processed in accordance with the current privacy legislation.

1.3. What is included in the booking fee:

Vehicle rental with driver at disposal;
National and international highway tolls;
Access to Limited Traffic Zones (ZTL);
Parking tickets;
Fuel;
Luggage;

1.4. What is not included in the booking price:

Driver’s board and lodging for services lasting over 8 hours;
Entry taxes to cities or foreign countries and parking for stops;
Tips.

Cancellations, modifications, delays and no-shows

2.1. Cancellations

Cancellation of a booking without penalty is accepted when it is received with a minimum of 24 hours’ notice before the scheduled appointment time.

For cancellations received outside the specified timeframes, a penalty equal to 50% of the service amount will be applied.

To be accepted, the cancellation must be sent to the email address [indirizzo email rimosso].

2.2. Modifications

Any changes to the data transmitted during booking must be received with a minimum of 6 hours’ notice before the scheduled appointment time. If a request is made to change the appointment time outside the specified timeframes, our company reserves the right to confirm the requested change depending on its availability.

2.3. Delays

For all booked services, a complimentary waiting period of 20 minutes is tolerated, starting from the appointment time communicated during booking. Beyond this period, the customer is required to pay an additional amount provided by the company’s price list, for each hour or fraction of an hour of waiting by the driving staff.

2.4. No-Show

For all booked services, in case of no-show of passengers beyond the 20-minute time limit from the appointment time and without any warning communication, a penalty equal to 100% of the service amount will be applied.

Conditions for arrival transfers at airports

3.1 Waiting Time

The customer or transported passengers are required to provide timely telephone communication in case of unforeseen events at the airport, such as canceled flights or delays in the preliminary boarding operations. The availability to carry out the booked service may not be guaranteed in the event of the aforementioned incidents and in any case for incidents not attributable to our company.

3.2 Airport Meeting Point

The default meeting point at the airport is located inside the arrivals terminal (waiting area). The driver will wait for passengers holding a sign with the name and surname provided during booking. The pickup time between the passenger and the driver will be predetermined as follows:

In the case of a customer without checked baggage, 20 minutes after the flight landing time;
In the case of a customer with checked baggage, 40 minutes after the flight landing time.

In the event of early arrival of passengers at the meeting point compared to the predetermined time, please notify us promptly so as to expedite the pickup of the customer or transported passenger.

Once contact is established, the driver will accompany the passengers to the vehicle parked in the spaces specifically provided by the Airport Administration. Passengers are not allowed to choose a different boarding location, in compliance with airport traffic regulations.

Conditions for arrival transfers at railway stations

4.1 Waiting Time

The customer or transported passengers are required to provide timely telephone communication in case of unforeseen events at the station, such as canceled trains or delays caused by any stops. The availability to carry out the booked service may not be guaranteed in the event of the aforementioned incidents and in any case for delay incidents not attributable to our company.

4.2 Railway Station Meeting Point

The meeting point at the station will be pre-established during booking.

In the event of early arrival of passengers at the meeting point compared to the predetermined time, please notify us promptly so as to expedite the pickup of the customer or transported passenger.

Once contact is established, the driver will accompany the passengers to the vehicle parked in the spaces specifically provided by the Public Administration. Passengers are not allowed to choose a different boarding location, in compliance with traffic regulations.

Conditions for arrival transfers at ports

5.1 Waiting Time

The customer is required to provide timely telephone communication in case of unforeseen events or ship departure delays, delays caused by any stops or changes in destination. The availability to carry out the booked service may not be guaranteed in the event of the aforementioned incidents and in any case for delay incidents not attributable to our company. In case of customer delay beyond the predetermined appointment time at the port and without any warning telephone communication, an additional payment is due, for the further waiting by the driving staff, as established by the company’s price list.

5.2 Port Meeting Point

The meeting point at the port will be pre-established during booking. The driver will wait for passengers holding a sign with their name, surname, and company logo. The driver will wait for passengers holding a sign with the name and surname provided during booking. Once contact is established, the driver will accompany the passengers to the vehicle parked in the spaces specifically provided by the Public Administration. Passengers are not allowed to choose a different boarding location, in compliance with traffic regulations.

Conditions for transport

6.1 Luggage, Pets, Passengers with Disabilities, Minors:

Each passenger may carry up to one suitcase and one carry-on bag. Any luggage exceeding the allowed amount must be declared during booking to avoid the assigned vehicle being unsuitable for the service. Otherwise, our company reserves the right to request, when permitted by the vehicle’s capacity, a supplement of €20 for each extra piece of luggage or to cancel the service, charging the full amount.

All transported items travel under the responsibility of their owners. Our company will not be liable for damage or loss of transported items.

Any transportation of pets must be communicated in advance during booking and must take place in appropriate containers.

The transportation of people with disabilities, non-ambulatory individuals, and minors must be communicated during booking to prepare a vehicle suitable for specific transportation according to current regulations (including obtaining any necessary restraint seats). All persons under the age of 18 must be accompanied by an adult or require parental authorization to our company for the transportation of minors.

Our company reserves the right to cancel the service and still charge the full amount if such a transport request was not specified during booking.

6.2 Passenger Conduct Onboard the Vehicle:

Users of the rental service are prohibited from:

Smoking during transport;
Drinking and carrying alcoholic beverages in the passenger compartment;
Throwing objects from vehicles, whether stationary or in motion;
Soiling, dirtying, or damaging the vehicle. In case of damage to the vehicle, compensation will be requested from the transported user;
Demanding the transport of pets without having adopted, in agreement with our company, all measures to avoid damage or soiling of the vehicle;
Demanding vehicle stops not already planned during booking. Stops are permitted exclusively for emergency reasons (illness or technical problems with the vehicle). Any route changes or unscheduled stops compared to the itinerary established during booking will still be charged by our company to the customer according to the company’s price list;
Disturbing the driving staff during driving through rude discussions or violent behavior.

Users of the rental service are obliged to:

Comply with all legal provisions, including municipal regulations.

The driving staff during transport has the right to interrupt the service or change the itinerary if the above transport conditions onboard are not respected by the passengers.

Tour Experience

7.1 Booking Process

The service is bookable exclusively based on availability, and therefore it is necessary to send a booking request indicating:

The name of the desired product;
The day on which you wish to carry out the experience;
The number of people (maximum 8).

Once availability is confirmed, it is essential to pay a deposit equal to 50% of the total cost indicated by our operator within 24 hours of the confirmed availability. After 24 hours without receiving the deposit payment, the request will be automatically canceled. The remaining amount must be paid at the end of the service to the driver, in cash or by electronic payment.

The itinerary and times of the chosen experience cannot be changed.

Entrance tickets to activities, guided tours, tastings, meals, and everything related to the execution of the service itself are included.

Your driver is not a tour guide. During the journey, they can provide comments and explanations, but they are not allowed to do so outside the driven vehicle.

7.2 Guarantees, Cancellations, No-Shows, Delays:

During booking, the requester will provide a valid credit card as a guarantee for the booking made, authorizing the service provider to charge any penalties provided for and illustrated in the following points;
If the booking is canceled before 48 hours from the booked day, no penalty will be applied;
If the booking is canceled within 48 hours of the booked day, the amount paid as a deposit will be charged in full;
In case of a no-show of passengers beyond the 20-minute time limit from the appointment time and without any warning communication, a penalty equal to 100% of the service amount will be applied;
In case of passenger delays beyond the appointment time, our company will not be responsible if the experiences cannot be completed.

7.3 Weather Conditions and Force Majeure:

For the safety of all participants and in conditions of atmospheric events¹ or force majeure, the booked experience may be postponed or canceled.

Payments and supplements

8.1 Payment Methods

The fee will be agreed upon between the carrier and the customer during booking. The balance due must be paid in the following ways:

Directly onboard the vehicle by cash, credit card, or debit card;
In advance by bank transfer or online payment by credit card.

8.2 Supplements:

Night service from 11:00 PM to 7:00 AM + 20%;
Holidays + 20%.

Other

In case of unforeseen route events due to adverse road, weather, or traffic conditions (demonstrations, strikes, vandalism, terrorism, law enforcement checks, fires, floods) or due to vehicle technical failures or driver illness, our company is not responsible for delays or service disruptions and does not guarantee the possibility of traveling on the vehicle chosen during booking. In such cases, however, we will attempt to complete the service with alternative means (taxis, cars, rental buses with or without drivers, etc.).

The customer is obliged to report to our company, as soon as possible, any problems arising from service disruptions or deficiencies directly attributable to our operations.

Any dispute or controversy regarding the activities carried out between our company and the customer will be subject to the exclusive jurisdiction of the Court of Trapani (Italy).

Transportation Terms and Conditions updated on 01/01/2022

REINA TRANSFER SERVICE DI GIUSEPPE REINA Via Cap. Michele Fodale 2, 91100 Trapani VAT number 02874040815